Troubleshooting

The installer fails to install Ananda
1. Make sure your operating system is supported. Ananda runs on the following operating systems: Windows: Windows 10 Windows 7 (service pack 1, x64) ...
Fri, 23 Jul, 2021 at 11:15 AM
Why is my connection blocked?
Are users failing to connect to a server or to an application? Check if the connection has been blocked by security rules: Click the 'Traffic' m...
Tue, 12 Oct, 2021 at 4:56 AM
Where do I find the client log information?
For troubleshooting purposes the Ananda team may ask you to send over log information. The client logs can be found under the following folders:  ...
Fri, 23 Jul, 2021 at 8:25 AM
Windows 7 Installation and login issues
Windows 7 was not originally shipped with support for SHA-2 signature validation. Since SHA-1 is considered less safe some Ananda components for windows are...
Tue, 12 Oct, 2021 at 4:55 AM
Client stops working after upgrading to Ubuntu to the latest version
The Ananda installer sets up things differently for the latest ubuntu, this means you need to re-install the client (no need to uninstall and all configurat...
Mon, 1 Aug, 2022 at 7:44 AM